CoCoCondo GrandCayman

Terms and Conditions

Here are the important terms and conditions that you need to know prior to making your booking with us. A more complete list will be sent as part of your rental contract at the time of booking confirmation. If there is any discrepancy between this page and the packet that you get sent, the packet overrides this content - this is here to give you an idea of what we will need you to agree to in order to rent from us.

Booking

  1. Booking Duration - there is a minimum stay requirement of 3 nights except for the Christmas and New Years period, during which we have a 4 night minimum stay.
  2. Rates straddling seasons - if your desired time with us covers more than one of our rate periods, the total will be calculated according to the number of nights falling into each period.
  3. Deposit - If you are making a reservation 30 days or more before your arrival, then a deposit of 50% of the quoted amount must be provided to confirm your reservation. The balance is due 21 days prior to check-in. If you are making a booking less than thirty days before arriving, then the full balance is required at the time of booking. We accept major credit cards (Visa, MasterCard, American Express and Discover) through PayPal and PayPal directly since these offer both you and us the maximum protection. We charge no fees for using either. Receipt of these monies by us will confirm your reservation.
  4. Tentative Reservations - We understand the complexity of making all travel arrangements, and are thus willing to accept tentative reservations. We will hold a tentative reservation for 48 hours without any deposit. After this time, we are free to take other reservations for that time period.
  5. Fair Treatment Policy - if we receive an overlap in requested dates from different guests, the reservation backed first with payment will take precedence.
  6. Adult Presence - A named adult must be responsible for the bookings, and be present for any persons under the age of 21.
  7. Cancellation Policy - If the cancellation is made more than 30 days before your scheduled arrival date, then the deposit is refundable, less a 10% cancellation fee. This will be credited using the same method you used for payment (credit card or PayPal). If you cancel 30 days or less before your scheduled arrival, then you will lose your deposit, due to the additional effort required to re-book your dates.
  8. Substitution - for any cancellation at any time, you may find a suitable substitute renter (approved at the discretion of the owners or management) for a full refund less a 5% administration fee (5% of total rate), refunded upon payment receipt by the substitute guest.
  9. Postponement - for cancellations made at least sixty days in advance, the cancellation fee can be applied toward a future booking within one year of cancellation.
  10. Contract and Information - Upon receipt of your deposit (or full balance in the case of short-notice bookings) we will send you an information pack via email. This will include a rental contract, which we require you to print out and sign to say that you accept the terms and conditions of the rental. If we do not receive this signed contract prior to your arrival we reserve the right to refuse your entry to the property.
  11. Non-payment of balance - if we do not receive the remaining balance by the due date sent to you in the information pack for whatever reason, the reservation will be considered to be cancelled by you and no refund will be issued.

Taxes and Fees

  1. Taxes - The government of the Cayman Islands levies an accomodations tax at a rate of 13% of the rental fee. This is not included in your rental fees, but will show as a separate item on your quote from us. After your reservation is confirmed, any increase in this tax, or any new tax levied by the Cayman Islands Government, will be due and payable by you.
  2. Setup and Cleaning - Rates include a one-time linen, towel, etc. setup fee prior to arrival and a departure cleaning fee. We can arrange additional cleaning services at extra cost to you. For long bookings (2 weeks or more) we reserve the right to schedule a cleaning visit during your stay at your cost. Additional cleaning costs $125 US per visit.

Arrival and Departure

  1. Check-in and Check-out - Check in is at 4pm Cayman time on the first day of stay, and check-out is at 11am on the day after the final night of booking. Please advise us in advance if you need additional time, so that we can book cleaning and maintenenace staff accordingly.  If you have not made arrangements with us for a later check-out, then we reserve the right for the cleaning staff to enter and commence cleaning, due to the need to have the condo ready for the next guest by check-in time.

While Staying with Us

  1. Smoking and Pets - this is a non-smoking facility, and no pets are allowed. An additional $250 cleaning fee will be charged if this rule is broken, in order to ensure that future guests have no allergy or breathing issues. If you have a service animal, please contact us so that we can discuss the necessary arrangements.
  2. Telephone Calls - we provide you with a mobile phone which you are free to take with you during your time on the island. This is a "pay-as-you-go" phone which can be topped up at any local FLOW office  Our nearest FLOW office is at the four-way stop in Heritage Square . You are responsible for topping up the phone during your stay. Any balance left on the phone upon your departure will not be credited to you.
  3. Guest Limit - The total number of overnight guests in your condo is limited to the number for which you booked with us. If the number of scheduled guests changes, please let us know as quickly as possible. Under no circumstances may this exceed the government-mandated occupancy limit (6 guests).  While you may have visitorswe request that you limit these to six additional people.  You assume responsibility for any and all persons entering our presmises as your guest during the term of thie agreement.
  4. Insects - Insects (flying and crawling), iguanas, geckos, and other wildlife are part of the life in the tropics. We exterminate our condo on a regular basis, but you may occasionally see those creatures. Insect repellant is available at the island's stores. No refunds will be issued due to sightings and/or sounds of our island life.
  5. Maintenance and Utility Disruptions - We strive to make sure that our condo home is in excellent working order but, just like your own home, things do malfunction from time to time.
    1. If this occurs, please notify our site manager or us directly as quickly as possible, and we will do our best to get it resolved as quickly as is feasible. Please note that these things may take longer on the islands than you may be used to at home, so a timely repair or replacement may be outside of our control.
    2. We reserve the right for our site manager and/or contractors to enter the peoperty to preoprly assess any malfunction as soon as possible. Based on this assessment we or our site manager will discuss repair options with you to determine the best course with the smallest interuption to your vacation.
    3. We will not issue refunds for mechanical failure of non-essential items such as, but not limited to, pool, dishwasher, washer/dryer, sound system, or television. In addition, we will not issue refunds for utility outages or disruptions to satellite TV or internet service that are beyond our control.
  6. Safety - While our island counts among some of the safest in the Caribbean, please make sure that you lock all doors and windows at night and when you leave the home.
  7. Lost Items - We are not responsible for any items that are lost, misplaced, stolen or forgotten at our condo. If you realise that you have left something behind, we will make every effort to find it and return it to you, at your expense.
  8. Conservation - This is an island culture where resources like water and electricity are scarce. We ask all guests to turn off lights, fans, etc. and not leave water running. We also ask that you let us know of any leaking plumbing immediately.
  9. Quiet Time - We request that guests recognise that Coconut Bay is a family-friendly residential complex, and to be respectful of others at all times during their stay.
  10. Parties and Events and Commercial use - our home is to be used for residential vacations only. Special events such as parties, receptions, etc. shall not be allowed without the express written consent of the owners. You agree not to use the property for commercial film-making, photoshoots or other commercial use, nor for any unlawful (by Cayman law), improper or offensive use.
  11. Taking things off-site - We do not permit bath towels or linens to be taken from the condominium. Beach towels, coolers and beach chairs are provided for outside use.

Hurricane Policy

Hurricanes affect Grand Cayman about once every 1.5 years, and get a direct hit once every 5 years, the effects of which will last approximately a week, due to the high level of preparedness on the island. The islands went 13 years without a storm between 1955 and 1969. The official Atlantic Basin (which includes the Caribbean) hurricane season runs from the 1st of June until the 30th of November. The weather doesn't always respect these dates, though, so it is possible to get a hurricane outside of this time period. Should the highly unlikely event occur that a hurricane disturbs your stay, here are our policies:

  1. We do not allow guests to stay in our home during hurricanes. If we are notified by National Weather Service, Cayman Islands, that we may be in the path of an approaching hurricane, we will notify you and advise you to fly off the island or, if this is not possible, to check in at the local storm shelter. Information on shelters and emergency numbers are in the information packet in the Living Room at the condo.
  2. Cancellations and Rescheduling - if a Hurricane Watch has been posted by the National Weather Service, and you are scheduled to travel within 36 hours before the hurricane is due to strike, you may postpone and reschedule with no penalties. In the highly unlikely event of catastrophic damage from a hurricane all guest reservations will be cancelled and refunded less a 10% cancellation fee. In this case rescheduling will be suspended indefinitely. If the damage experienced is minimal, guests may reschedule their reservations with no penalty. Blackout periods apply. Rate protection will only apply to the number of original nights - additional nights will be booked at the current rate.
  3. Early Departure - During your stay if you wish to depart early due to the threat of a hurricane, we will issue you a certificate for the number of unused nights.
  4. Keep us informed - Once you have made plans to leave the island, it is vital that you call and speak with us before you depart so that we are able to report to the authorities.
  5. Flight and travel arrangements - Should this circumstance occur, we will make every effort to advise you of your options, but you are responsible for making your own flight and hotel arrangments. Our staff will be busy supervising the shuttering and safeguarding of the property and making preparations for their own families and homes, so may not be able to offer much help.
  6. Trip Insurance - We highly recommend that you purchase trip insurance in general, but especially if you plan to stay with us during hurricane season. This will cover a lot of your out-of-pocket expenses that you may have as a result of your being forced to change plans, over and above what the airlines may be able to offer.